![]() I still recommend opening a Case, so we can double check this for you, based on your Serial Number and advise if we could provide a solution based on the Entitlement. If that is indeed the case - the provisioned software is uploaded upon manufacture and can not be changed and the device can not be set to work as a standard SPA phone. Some people buy those devices from their service provider and sell them after they switch their service provider, as they can not be accessed, or reconfigured to be used in a different network. ![]() ![]() Some of the SPA phone are running on a different software, specifically designed for our Partners and those devices can only work in their network. If the phone tries to download a config file, right after booting up, then this device is set to be provisioned.
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